SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ElectroViby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods were ordered on 12.10.2020, the parcel came on 21.11.2020. The track was tracked only to the border with Russia. Packed in branded bags with a latch. The cord supports charging iPhone (the plug ordered from another store). Unambiguous evaluation of the product 5 ++! The seller sent the goods on the day of the order, with the seller did not communicate, there was no need for this. Unambiguous evaluation of the seller 5 ++! Product and especially the seller I recommend!
The charging wire is excellent, 2 meters long, dense, does not break. Magnetized as expected, the end of the wire is illuminated when connected to the socket. Charges both the laptop and the smartphone.
Cable norms, only the backlight is too bright, it is impossible to sleep, if something does not cover the backlight
Finally waited, the parcel went almost a month and a half, the cord is normal, everything works, thanks
Very long delivery. In the promised period did not fit. But the warranty period for delivery was still. T. H. Waiting. No longer hoped. For paid delivery, this is a huge minus. Everything works
всё получила, спасибо продавцу.
The goods came without damage and quickly. Corresponds to the description. Charges the only bright light if used in the car a little distractions.
Super cable, charges well, working)
I order the third time and everything works, very satisfied, I recommend!
Ordered 11.11.2020 received 21.12.2020 in Grozny. Cables of 2 meters 5 pieces. On the same day 11.11.2020 ordered and meter cables well, still did not receive them. Today 04:25
Good cable. I recommend the goods and the store. Came up perfectly. The size corresponds to the description. Came in an ordinary bag, without damage. Put it in the mailbox.
The store Super recommend everything works well everything works fine I take the second time I like everything
The product matches the description quality is excellent store I recommend the seller huge
Finally reached 48 days, very long (. Description corresponds. The magnet is quite decent. I'll see how long it works.
Good laces, everything works, it was not tracked. Store prosperity!
The product was delivered 24 days. everything works. I recommend the store.
I ordered a cable for my son, waited on December 3, and the goods received 24, waited very long, but, the description corresponds, the son is happy.
Огромное спасибо продавцу за качественный товар и быструю доставку
The parcel went for a long time, but the goods correspond to the description, while everything works fine, the children are happy.
The parcel came quickly, the track was tracked. The quality is excellent. The magnet is small but strong. Charges well. Recommend the product! Thank you store! Everyone with the coming new year!!!